Refund Policy

1. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on your first subscription payment.

• You may request a full refund within 7 days of your first payment.
• This guarantee applies regardless of how much you have used the Service.

2. Eligible for Refund

You are eligible for a refund in the following cases:

• Within the first 7 days of a new subscription
• Payment processing errors (e.g., duplicate charges)
• Extended service outage (lasting more than 24 hours)
• Unauthorized payments (e.g., fraudulent use of your payment method)

3. Not Eligible for Refund

Refunds are generally not available in the following cases:

• Auto-renewal payments charged after the initial 7-day period
• Accounts suspended due to violation of our Terms of Service
• Fraudulent or abusive refund patterns (e.g., repeated refund requests)

Automatic Refund Button

For your convenience, we offer an automatic refund button on your profile page:

• Available within 7 days of your initial subscription payment
• Click "Get Refund" on your Profile page
• Refund is processed automatically and your subscription ends immediately
• You will receive the refund within 3-5 business days

If you are past the 7-day window or prefer email communication, please contact business@topikly.app.

4. How to Request a Refund

To request a refund, send an email to business@topikly.app including the following information:

• The email address associated with your account
• Your payment receipt or order number
• Reason for the refund (optional)

5. Refund Processing Time

• Refund requests are reviewed within 5 business days.
• Once approved, refunds are completed within 5-10 business days.
• Refunds are issued to the same card or payment method used for the original purchase.
• For purchases made on our website, refunds are processed by Paddle, our Merchant of Record.

Purchases made in the iOS or Android app are handled by the store, not by TOPIKly. Apple and Google are the sellers of record for those transactions, and refund requests must be made to them directly — through reportaproblem.apple.com for the App Store, or Google Play's order history for the Play Store. We are not able to issue or deny refunds for store purchases on your behalf, but we are happy to help you with the request.

6. Subscription Cancellation

Cancellation and refunds are separate actions:

• Cancellation: Your subscription will not renew from the next billing cycle, but you retain access for the remainder of the current period.
• Refund: Returns money already paid.
• If you want both: Request a refund and cancel via Profile → Manage Subscription.

7. Chargebacks

• Before filing a chargeback with your card issuer, please contact us at business@topikly.app so we can resolve the issue directly.
• Filing a chargeback without contacting us first may result in permanent suspension of your account.

8. Contact for Refund Issues

For any refund-related questions, please contact us:

• Email: business@topikly.app
• Response time: within 48 hours on business days
• Paddle direct: paddle.com/support